ÜNAL, Ömer F. On the Pitfalls of Total Quality Management: A literature evaluation from the managerial perspective. Eurasian Journal of Higher Education, [S. l.], n. 2, p. 1–15, 2021. DOI: 10.31039/ejohe.2021.2.20. Disponível em: https://londonic.uk/js/index.php/ljis/article/view/20. Acesso em: 26 apr. 2024.